After 17 months of no improvements in its critical illness cover, means Legal and General had a lot to do to catch up with other insurers
Legal & General has today announced a number of changes to enhance the cover for their top four most claimed critical illnesses – cancer, heart attack, stroke and multiple sclerosis. L&G have also updated their definitions for blindness, deafness and carcinoma in situ of the breast within their Critical Illness Cover (CIC) plans following other insurers.
The changes Legal & General are introducing is part of a wider approach to provide the most comprehensive quality cover, where it matters most. With nearly 90% of all their critical illness claims being for cancer, heart attack, stroke and multiple sclerosis, L&G hope that these changes will mean they can help even more people claim for these life threatening conditions and see less claims refused, improving the insurers claims statistics.
To increase understanding and engagement, Legal & General has also developed a new online interactive body tool ‘AnatoME’, which explains the definitions of a wide range of critical illnesses, in a clear and simple way. This dynamic tool will be an innovative approach for advisers to use, to help explain critical illnesses and make this type of cover easier for customers to understand exactly what they would be covered for.
Russell Whitworth, Underwriting and Claims Director at Legal & General Assurance Society said; “Choosing the right critical illness policy can be a real challenge for customers. There are now so many different policies on the market, with differing terms, definitions and levels of cover that consumers may be confused or put off from taking out cover altogether – even with the help of a broker or adviser.”
Mr Whitworth continued: “Legal & General’s new broader cover and user-friendly interactive body tool ‘AnatoME’, will help make critical illness cover easier to understand and by enhancing the definitions for the top four reasons people claim, this will help make life better for the greatest number of our