Exeter Family Friendly takes steps to improve income protection claims following concerns it can be a slow and cumbersome process
Income protection insurer Exeter Family Friendly has added three key benefits to its range of income protection plans. The first is a 24/7 GP Helpline – designed to give new and existing policyholders more convenient access to primary care. The next enhancement is a private prescription service, which may be offered following the GP consultation providing doorstep delivery of medication.
Commenting on the launche, Simon Philp, Exeter Family Friendly Distribution and Marketing Director said: “The benefit of these additions are simple but significant. Our members won’t have to wait the days or sometimes weeks it can take to see their GP, they can simply pick up the phone and talk to an expert at their convenience. They can also choose to have a prescription delivered to their door, saving a trip to the doctors and the hassle that comes with it.”
In a third improvement, the Exeter based mutual has announced new automatic medical evidence limits. Under the new limits, Exeter Family will not require automatic medical evidence for customers under the age of 42, regardless of monthly benefit, on any of their market leading plans.
Commenting on this increase, Philp continued: “For years, advisers have voiced their frustration that income protection is too slow and cumbersome to process. Over the last year, we have made a number of important steps, including the integration of UnderwriteMe which provides 6 in 10 customers with an instant decision, to prove that with Exeter Family, this isn’t the case.”